The Digital Literacy and Technology Specialist (DLS) position is an exciting opportunity for professionals interested in teaching adults digital literacy and technical skills as part of the Adult Education team. As manager of the Digital Empowerment program, the DLS will have the opportunity to modify and implement digital literacy curriculum and classes.
Education: The DLS supports adult learners (18-60 y/o) working toward learning digital skills in Computer Basics, Internet, Microsoft Office and Social Media. Students earn Northstar Digital Literacy certificates that can be used as a credential for employment. All students receive personalized learning plans and 1:1 instructor support in our innovative classroom atmosphere.
Management: The DLS is responsible for managing the operation of the Digital Empowerment Lab (DEL) at Martha O’Bryan Center. The DEL is a drop-in computer lab located in Cayce Place homes. In the DEL, the DLS provides one-on-one support in a relaxed, comfortable atmosphere, and help participants create resumes, apply for jobs, and much more. The DEL is also used for testing Adult Education students through the TABE (Test of Adult Basic Education) online platform. The DLS will be responsible for managing online testing and supporting adults pursuing their education as they navigate taking TABE and HiSET tests online.
Adult Education Support: As a Digital Inclusion advocate, the DLS is responsible for aiding the Adult Education team in the upkeep and use of technology for their Adult Education classes. This includes upkeep of classroom laptops and technology as well as supporting Adult Education teachers in online data entry and record-keeping. Finally, the DLS will help Adult Education and DEL promote services, programs, and events through posting on social media.
Service Activities
• Operate and maintain the Digital Empowerment Lab
• Modify and implement digital literacy training
• Communication with other volunteers and/or staff active in the lab
• Post on social media
• Assist with proctoring TABE and HiSET tests
• Help coordinate and recruit participants for computer classes
• Use Microsoft OneDrive and SharePoint to manage program data
• Data documentation and management
• Thrives in a team environment
Community Need Addressed
Low rates of digital access (computers and Internet connection) and low levels of literacy in impoverished communities.
Position Outcomes
Increased rates of digital access and digital literacy in impoverished communities.
Benefits
Childcare assistance if eligible, Education award upon successful completion of service, Health coverage, Housing, Living allowance, Student loan forbearance, Training
Health insurance reimbursed up to $160/month. Cell phone bill reimbursed up to $25/month. We emphasize professional development and training opportunities for our service year members. We offer reduced housing rates in Nashville for service year members.
Skills you will gain
time management, public speaking, relationship building, problem-solving, curriculum development
Competencies You Will Develop
Communication
Demonstrate sensitivity and empathy, Lead group discussion, Listen to and consider others' viewpoints, Maintain open lines of communication with others, Speak clearly, in precise language and in a logical, organized and coherent manner, Write cleary and effectively
Creativity & Problem Solving
Able to identify and define the problem, Capable of generating possible solutions, Communicate the problem to appropriate personnel, Improvise, Provide relevant expertise, Select and implement well-considered solution
Teamwork
Derive consensus, Develop constructive working relationships and maintain them over time, Establish a high degree of trust and credibility with others, Interact professionally and respectfully with supervisors and co-workers, Stay positive and outcome oriented, Use appropriate strategies and solutions for dealing with conflicts and differences to maintain a smooth workflow
Decisions
Accepts responsibility, Anticipate the consequences of decisions, Identify and prioritize the key issues involved to facilitate the decision making process, Involve people appropriately in decisions that may impact them, Quickly respond with a back-up plan if a decision goes amiss
Tools
Carefully consider which tools or technological solutions are appropriate for a given job, Consistently choose the best tool or technological solution for the problem at hand, Seek opportunities to improve knowledge of tools and technologies that may assist in streamlining work and improving productivity
Planning
Able to prioritize various competing tasks, Create environment of contribution, Create plan of action, schedule tasks so that work is completed on time, Demonstrate the effective allocation of time and resources efficiently, Drive decision making, Effectively delegate tasks, Facilitate group planning, Set goals
Service
Be pleasant, courteous, professional and respectful when dealing with internal and external customers or clients, Honor the privilege of being able to work with and for those being served, Provide personalized, prompt, and efficient service to meet the requirements, requests and needs of customers, Recognize the importance of maintaining privacy and confidentiality of those being served, Understand and anticipate the needs of others, Understand the importance of one's role in the functioning of the organization, Understand the significance of maintaining a healthful and safe environment