A Client Service Coordinator is an advocate and liaison to SBP’s clients from application to completion of construction and move-in while working with clients to remove barriers to their recovery. CSC's build relationships with our homeowners, helping them complete their application, collect documents, and serve as their point of contact through the SBP rebuilding process. They are advocates for our clients and help them navigate the recovery process, showing our homeowners that we're on their team and we will work hard to get them home.
Service Activities
Client Services Coordinators will be responsible for:
- Moving 30-40 clients closer to moving into their rehabilitated homes.
- Interviewing prospective clients and work with them to complete an application for assistance.
- Presenting prospective client cases to Executive Director and/or Client Services Manager for acceptance into SBP programs.
- Connecting clients to outside resources including food and furniture
- Acting as a reliable point of contact for the client throughout the rebuilding process; ensuring client understands where they are located in the program pipeline at all times.
- Advocate for the client both to outside organizations and internally within SBP.
- Inputting data about all clients into Salesforce for tracking purposes
Community Need Addressed
This position will address the needs of homeowners affected by natural disasters.
Position Outcomes
Assisting as many homeowners as possible to return to safe and sustainable living environments.
Benefits
Childcare assistance if eligible, Education award upon successful completion of service, Health coverage, Living allowance, Student loan forbearance, Training
An additional $175 monthly housing stipend for individuals who have previously served in AmeriCorps, NCCC, or VISTA.
Education Benefits
CPR, First aid
Skills you will gain
Leadership, time management, data entry, public speaking
Competencies You Will Develop
Communication
Demonstrate sensitivity and empathy, Listen to and consider others' viewpoints, Maintain open lines of communication with others, Speak clearly, in precise language and in a logical, organized and coherent manner, Write cleary and effectively
Creativity & Problem Solving
Able to identify and define the problem, Capable of generating possible solutions, Communicate the problem to appropriate personnel, Provide relevant expertise
Teamwork
Develop constructive working relationships and maintain them over time, Establish a high degree of trust and credibility with others, Interact professionally and respectfully with supervisors and co-workers, Stay positive and outcome oriented
Decisions
Accepts responsibility, Anticipate the consequences of decisions, Identify and prioritize the key issues involved to facilitate the decision making process, Involve people appropriately in decisions that may impact them, Quickly respond with a back-up plan if a decision goes amiss
Tools
Consistently choose the best tool or technological solution for the problem at hand, Operate tools and equipment in accordance with established operating procedures, safety standards, and ethical guidelines
Planning
Able to prioritize various competing tasks, Create environment of contribution, Create plan of action, schedule tasks so that work is completed on time, Demonstrate the effective allocation of time and resources efficiently, Drive decision making
Service
Be pleasant, courteous, professional and respectful when dealing with internal and external customers or clients, Evaluate customer or client satisfaction, Honor the privilege of being able to work with and for those being served, Provide personalized, prompt, and efficient service to meet the requirements, requests and needs of customers, Recognize the importance of maintaining privacy and confidentiality of those being served, Understand and anticipate the needs of others, Understand the importance of one's role in the functioning of the organization